Refund policy
Refund & Return Policy
At Jesus Frees Apparel, we take pride in every item we create. Because many of our products are made to order, please review our policy carefully before purchasing.
All Sales Are Final on Customized Items Items with custom scripture selections, glitter options, or personalized designs are non-refundable and non-exchangeable unless there is a defect or error on our part.
Defective or Incorrect Items If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at [your email] with your order number and a photo of the issue. We will make it right with a replacement or store credit.
Size Exchanges We want you to love your fit! Size exchanges are accepted within 14 days of delivery on unworn, unwashed items with tags attached. Customer is responsible for return shipping costs.
Non-Returnable Items
- Final sale or clearance items
- Items with glitter or custom embellishments
- Undergarments or accessories
How to Start a Return or Exchange Email us at [your email] with your order number and reason for return. We'll respond within 2–3 business days.
Refund Processing Approved refunds are issued as store credit or to the original payment method within 5–7 business days of receiving the returned item.